Border closures, travel restrictions and quarantine during the COVID-19 crisis has prevented humanitarian agencies from reaching many people who need support. A WhatsApp business line was successfully piloted by the International Federation of the Red Cross (IFRC) in Peru to facilitate remote community engagement.

How can we listen and answer to communities when we cannot be physically close to them? How can commitments on community engagement, participation and feedback in Sphere standards be fulfilled under quarantine conditions?